Information for Tenants

Initial Procedures & Permitted Charges in accordance with the Tenant Fee Act 2019 for an Assured Shorthold Tenancy.

To reserve a property (subject to references and contract) you will be required to provide ID and lodge a holding fee (equal to one months’ rent). Please ensure you have read and are fmailiari with our Guide for Tenants document which outlines the requirements of our firm and any third party organisation we make use the services of, such as referencing agencies etc.

We strongly advise that you seek clarification in writing from us regarding any element of the property/facilities available or fixtures and fittings that are of importance to you prior to reservation. As every property differs, the member of staff showing the property to you may not be fully conversant with every detail regarding items included or not. For this reason, we suggest you gain that confirmation in writing directly with the office where our records can be cross referenced prior to any commitment.

Once agreement is reached, a deadline for agreement confirmed and the holding deposit paid across, a binding time limited contract between you and the Landlord has been created and the following terms will apply:

The information you provide should be given accurately, honestly and in as complete a form as required. If in any doubt, please ask a member of staff prior to completing it or for clarification on any element. We will not reserve a property should we have reasonable cause to doubt the suitability of any proposed Tenant or their ability to meet the criteria required to satisfactorily pass reference checks and/or the Landlord’s specific requirements of a Tenant.

Should the information you provide later prove to be inaccurate, false, misleading or incomplete, we and the Landlord reserve the right to withdraw from the proposed agreement to let and retain the holding deposit paid to cover the abortive costs and time invested so far.

We will advise you in writing of the reasons why within seven days of the Landlord’s decision to withdraw from the agreement or within seven days of the deadline for agreement, whichever is sooner.

Should you fail to provide the complete information required by the date of the deadline for agreement, we and the Landlord will retain the holding deposit paid to cover the abortive costs and time invested so far. We will advise you in writing of the reasons why within seven days of the Landlord’s decision to withdraw from the agreement or within seven days of the deadline for agreement, whichever is sooner.

Should you decide to withdraw from the proposed agreement to let, we and the Landlord will retain the holding deposit paid to cover the abortive costs and time invested so far.

Should the Landlord withdraw from the proposed agreement to let you will be refunded the full holding deposit within seven days.

On or before the day the Tenancy Agreement starts you will be required to pay your first month's rent plus the deposit. The deposit is equivalent to five weeks’ rent (i.e. a monthly rent of £500 would require a deposit of £576.90).


You may be required to make payments for the following during your Tenancy:

A payment reflective of the reasonable costs incurred by the Landlord to make alterations (subject to consent) to the Tenancy Agreement. Any such payment will be no more than £50.00 inc Vat.

A payment reflective of the reasonable costs incurred by the Landlord to replace any lost keys or security devices (ie garage remote fobs etc).

A payment reflective or the reasonable costs incurred by the Landlord associated with any early termination of the Tenancy Agreement (subject to agreement) along with any paid rent.

A payment of interest for late payment of rent at the rate of 3% above the Bank of England base rate.

Please contact the office if you have any queries or require further information.

Client Money Protection Scheme 
Matthew Nicholas Estate Agents Ltd is a member of the National Approved Lettings Scheme (NALS) and an accredited 'Safe Agent', ensuring protection for both landlords and tenants. 
Accreditation Number: A3857

Redress Scheme
Matthew Nicholas Estate Agents Ltd is a member of The Property Ombudsman for lettings, providing a free, impartial and independent alternative dispute resolution service. 
Membership Number: D01018

Click here for our Guide for Tenants